Question 1

Refund Policy

Accepted Answer

Due to our unique studio environment, we do not issue refunds for changes of mind. However, we understand that life happens! Refunds may be granted for the following circumstances with evidence:
Injury or accidents
Jury duty
Pregnancy complications
Death of an immediate family member
Severe weather conditions
Mechanical breakdown
If you encounter a situation not listed, please reach out to us.

Question 2

Rescheduling

Accepted Answer

One-Day Classes: You can reschedule your class free of charge up to 48 hours in advance. If less than 48 hours, a 25% rebooking fee applies.
Term Classes: Unfortunately, we do not offer make-up classes. Attendance is required for all sessions.

Question 3

What to Bring?

Accepted Answer

We provide aprons, but we recommend wearing old clothes you don’t mind getting dirty. Please leave jewellery at home—we're not responsible for lost valuables.

Question 4

Parking

Accepted Answer

Yes, there is street parking available! Please check the map with the indication of how to get to the studio, if you have any doubts call the number +61 0404377188

Question 5

Public Holidays

Accepted Answer

If your class falls on a public holiday, we’ll reschedule for the following week. You’ll receive an email with the details.

Question 6

Firing and Piece Pickup

Accepted Answer

Our firing process typically takes 3-5 weeks. We’ll keep you updated on the progress. Please pick up your pieces within two months of notification, as our studio is small, and we need to stay organised!

Question 7

Lost Finding the Studio?

Accepted Answer

We send detailed directions via email, including a Google Maps link. If you're still having trouble, feel free to call us at +61 0404377188 or send us an email. Please note that we cannot refund unattended classes.

Question 8

Crack or broken pieces

Accepted Answer

While we strive for perfection, pottery can be unpredictable. Nuna Terra isn’t responsible for pieces that crack or break during firing. It’s part of the art!

Question 9

How many pieces can I make in my class or term?

Accepted Answer

Each class includes specific amounts of clay—check our class pages for details. We provide studio-tested glazes and cannot accept external materials to ensure safety.

Question 10

Accessibility

Accepted Answer

Currently, our studio lacks full disabled facilities, but we are working towards a larger, more accessible location in the future.

Question 11

Bringing Guests

Accepted Answer

Our studio accommodates six students, and we cannot allow extra guests. Please contact us to discuss any special circumstances.

Question 12

External Firing

Accepted Answer

At this time, we do not offer external firing services; all pieces are fired in a local studio.

Question 13

Knowledge Required?

Accepted Answer

No prior experience is necessary! Our classes are designed for everyone—beginners, hobbyists, and experienced artists alike.

Question 14

Pets

Accepted Answer

We adore animals, but we cannot accommodate pets in the studio due to potential disturbances to our neighbours.

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Frequently asked questions