Privacy Policy

1. Introduction

Nuna Terra Ceramics is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your personal information when you interact with our services, whether it be in-person, through online bookings, or via our online shop.

2. Information We Collect

We may collect the following types of personal information:

Personal identification information: Name, email address, phone number, and mailing address.
Payment information: Credit card details, billing information for online purchases, and class bookings.
Account information: When you create an account for bookings or shopping, we collect login details.
Interaction data: Information gathered from your interactions with our website (e.g., IP address, browser type, and usage data).
Class details: Any information you provide when signing up for our in-person ceramic classes, including health and accessibility information, if applicable.

3. How We Use Your Information

The information we collect may be used for the following purposes:

To process bookings: For in-person classes and online purchases, we use your personal information to confirm and manage your bookings or orders.
To improve customer service: Your information helps us respond to customer service requests more efficiently.
To send periodic emails: We may use your email address to send you updates about classes, promotions, or important changes to our services.
To process payments: Payment information is collected to facilitate the secure processing of transactions for online purchases and bookings.
To comply with legal obligations: We may use your data to meet legal and regulatory requirements.

4. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

Secure payment processing: All sensitive payment information is encrypted and handled through trusted third-party payment gateways.
Data protection: We use secure servers, firewalls, and data encryption technologies to protect your personal information.
Limited access: Only authorized personnel are granted access to your personal data.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except for:

Third-party service providers: We may share your information with service providers who assist in operating our website, conducting business, or servicing your transactions (e.g., payment processors, and shipping companies), provided they agree to keep your information confidential.
Legal compliance: We may disclose your information if required by law or to protect the rights, property, or safety of Nuna Terra Ceramics, our customers, or others.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. Cookies are small files that a site transfers to your device's hard drive through your web browser, enabling the site to recognise your browser and capture certain information. We use cookies to:

Remember your preferences: This allows us to customize your experience on future visits.
Track website usage: This helps us analyze traffic and improve our website’s functionality.

You can choose to disable cookies through your browser settings, although this may affect your ability to use certain features on our site.

7. Your Rights

You have the right to:

Access and correct your personal information: You can request access to the personal data we hold about you and request corrections to any inaccuracies.
Request data deletion: You may ask us to delete your personal information, subject to certain legal obligations.
Opt-out of communications: You may unsubscribe from our email communications at any time by clicking the "unsubscribe" link in the email.

8. Changes to This Privacy Policy

Nuna Terra Ceramics reserves the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and we will notify you of significant updates via email if necessary.